Our Promise to You

At Newdea, we believe you should be able to use our products easily, smoothly and without obstacles. However, we also know that there will be times when a challenge or a new issue arises as the product continues to be enhanced.

We pledge to make sure you have an excellent experience with our products -- and that includes excellent service, a knowledgeable staff and several convenient options.

We provide the following service channels to our customers:

• Phone support with two-hour response between the hours of 7 a.m. and 5 p.m. MST
• 24-hour response email and voicemail
• Recorded online training Webinars
• Onsite training for Project Center and Advisor Center users
• Additional customer and professional services available depending on product usage and the size of the organization

If you are a current customer and have questions or need additional information, please contact Newdea Customer Support at 720.249.3030 or by filling out our form, available here.