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Our Promise
At Newdea we believe you should be able to use our products easily, smoothly and without obstacles. However, we also know that there will be times when a challenge or a new issue arises as the product continues to be enhanced.
We pledge to make sure you have an excellent experience with our products-and that includes providing excellent service, a knowledgeable staff and several convenient options.
We provide the following service channels to our customers:
- Phone support 7AM MST - 5 PM MST
- 24-hour response email and voicemail, and 2-hour response between the hours of 7 AM MST and 5 PM MST
- Online user manuals
- Flash training modules
- 24 x 7 Web-based support materials in Advisor Center
- Onsite training for Project Center and Advisor Center partners
- Additional customer and professional services available depending on levels and complexity of product usage and the size of the organization
If you are a current customer and have questions or need additional information simply contact Newdea Client Services at 720.249.3030 or cliserve@newdea.com .
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